01 · Call
For anything urgent
Talk it through and get the next step straight away: remote session, a booked visit, or a quick fix on the phone.
02 · WhatsApp
Send a photo of the error
A picture of the screen often says more than a description. Message any time; we reply in working hours.
03 · Remote session
Fixed on your screen
We send you a one-time link and code. You see everything, and the session ends when we are done.
Help us help you
What to tell us when you get in touch.
None of this is required, but each one saves a few minutes and sometimes a whole visit.
- What happened, and when it started
- The exact error message, or a photo of it
- Make and model of the device, if you know it
- Anything that changed just before: an update, a new app, a move
- Your area, if you need a visit
Remote sessions
How a remote session works.
- You get in touch. We agree it can be fixed remotely.
- We send a one-time link and code. You run it; nothing is installed permanently.
- You watch. Every click is on your screen, and you can end it at any moment.
- We close the session. Access ends there. Nothing is left behind.
We will never contact you first asking for remote access. If someone calls claiming to be from ITMAIM_, Microsoft or your bank and asks to connect to your computer, hang up and call us.
Support FAQ
Quick answers.
Anything else, ask. A quick message is often all it takes to know whether you need a visit at all.
What if it is urgent?
Call. If we can fix it remotely, we often start on the same call. If it needs a visit, we give you the earliest slot we have.
Do you work weekends?
Saturdays, yes. Sunday call-outs by arrangement for genuine emergencies.
Can I just send a message and wait?
Of course. WhatsApp or the contact form both work. We reply the same working day.
I think I have been scammed. What now?
Disconnect the computer from the internet, do not log into your bank from it, and call us. We will check the machine and help you secure your accounts.
Get support
Tell us what is wrong. We will take it from there.
Call if it is urgent. WhatsApp if you want to send a photo of the error. Or leave a short message and we will get back to you with the next step, not a sales pitch.
- Call+30 693 671 6851
- WhatsAppMessage us, photos welcome
- Emailinfo@itmaim.com
- HoursMon to Fri 08:00 to 20:00 · Sat 09:00 to 18:00
Send a quick message
Two lines is enough. The technician reads it, not a bot.